You can create as many shared mailboxes as you like, so each department or function of the business (sales, PR, customer service, etc.) can have a separate mailbox. For this reason, any shared mailbox member must have an Office 365 subscription. Users invited to the mailbox will access it through their individual email accounts. Office 365 shared mailboxes don't have separate logins. All emails sent from the shared mailbox display the shared mailbox address, such as - not the individual user account addresses. Everyone can also see which emails have been replied to and which haven't, and they can read replies that other members have sent.

(For example, Every person assigned to the shared mailbox has full access to it, with the ability to read incoming emails, reply, forward messages, and create new emails. Microsoft calls their shared inboxes “shared mailboxes.” It's an email inbox that can be accessed by multiple teammates.Īn Office 365 shared mailbox can be created by an account administrator and accessed by teammates that the administrator has invited. Why do teams switch from Outlook to Front to manage shared inboxes?Ĭhapter 1 : What is an Office 365 shared mailbox? What are the limitations of Outlook shared mailboxes? How do you create a shared mailbox in Outlook? Why do teams use a shared mailbox in Outlook? Here are some of the questions we cover in this guide:

This guide will explain how teams using Outlook and Office 365 can create a shared mailbox, how to manage your shared inbox, and why many teams are replacing Outlook with Front to manage shared inboxes instead. Now, many companies create shared mailboxes for their teams to handle all kinds of communication - from sales inquiries to customer support requests. To keep up with this new working style, Microsoft has added functionality beyond their core email product: the shared mailbox feature for managing shared email, and Microsoft Teams for chatting internally.

Since then, the way we work has become increasingly collaborative. Microsoft became the primary player in business email in 1990 when they released Outlook along with Word, Excel, and Powerpoint. Shared Mailbox Management Guide for Teams Using Outlook & Office 365

Best way to manage email inbox